Privacy Notice

The Privacy and Cookies Policy explains how we will treat any personal information that you provide to us when you use this site. It also outlines how we use internet cookies to administer the various functions of the Trax Controls web site.

The information we collect and how we use it

We use a number of different cookies on our website. The use of cookies is standard in many industries, and you will find them in use on most major websites.

A cookie is a text file that tracks our users' navigation of the site and stores that information on the hard drives of their PC, mobile phone or other web-connected device. There is nothing malicious about the use of cookies - in fact they are essential if the user wishes to use an online shopping cart, for example.

When you order goods from, cookies are used during the online ordering process.

We may collect personal data about you such as:

Contact details (e.g. email address, address, telephone / mobile number)
Future communication preferences
Information about your financial transactions with Trax Controls.

Email address, postal address, and telephone/mobile numbers are only used or the purposes of administering your online account. We will never sell your personal information to a third party.


If you provide us with your email address and indicate that we may do so (e.g. by subscribing to an opt-in email list) we may send you further information about Trax Controls and its products and services in the future.

You can request that you cease to receive these kind of communications from us at any time. The easiest way to do so is to use the unsubscribe link provided at the bottom of any email messages that we send to you. It may take several days for requests submitted this way to become effective on our systems.

How do you consent to the use of cookies?

If you continue to use this site without changing your settings, we will take this to mean that you are giving your consent to the use of cookies on This is in accordance with the most recent guidance by the Information Commissioner’s Office.

If you choose not to allow cookies, you will do so on the understanding that certain parts of the site will not function correctly, and we will have to ask you for your preferences every time you visit the site.

We may also collect information when you interact with us digitally, such as by communicating with one of our social media channels. This may include additional data to that above, such as:

Your IP address
Your device, browser or operating system
Details of the links that you click and the content that you view
Your username or social media handle
Any other information you share when using third party sites (e.g. sending a tweet or using the Like function on Facebook). We may also place one or more cookies on your device.

How do I disable cookies?

Cookies can be disabled or removed from your computer using your browser settings. Please follow the instructions on this site to disable cookies.

Links to other websites

This privacy policy only covers the activity and operation of Trax Controls accepts no responsibility or liability for the third party websites we provide links to. We recommend that visitors consult the respective privacy policies of these websites.

Payment card information

Trax Controls uses Paypal as the payment processor, a safe and convenient way of paying for goods online. Trax Controls does not see customer card data - the payment process is handled exclusively by Paypal, using its secure encrypted checkout system.

Your rights over personal data

You have legal rights over any of your personal data that we hold.

Right of access

You may, at any time, request access to the personal data that we hold which relates to you (sometimes called a subject access request). This right entitles you to receive a copy of the personal data that we hold about you. It is not a right that allows you to request personal data about other people, or a right to request specific documents from us that do not relate to your personal data.

Right to rectification and erasure

You may, at any time, request that we correct personal data that we hold about you which you believe is incorrect or inaccurate. You may also ask us to erase personal data if you do not believe that we need to continue retaining it (sometimes called the right to be forgotten). Please note that we may ask you to verify any new data that you provide to us and may take our own steps to check that the new data you have supplied us with is accurate. Further, we are not always obliged to erase personal data when asked to do so; if for any reason we believe that we have a good legal reason to continue processing personal data that you ask us to erase we will tell you what that reason is at the time we respond to your request.

Changes to this privacy policy

This privacy and cookie policy is reviewed regularly, and any changes to it will be published on this page. The privacy policy was last updated on 15th May 2018.

How to contact us

If you have any concerns or queries relating to your personal information, cookies or any aspect of our privacy policy, please write to us at the address below:

Trax Controls, 112 Sprowston Road, Norwich, NR3 4QH, UK

Alternatively, use the contact form on our "Contact Us" page.

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