Delivery by post will be by First Class, or
Royal Mail Parcel Post, depending on weight.
Export orders will be despatched by Airmail.
We will do our best to meet delivery requirements, but we
will not be liable for failure to do so. Any time or date quoted
for delivery by the seller is intended only as an
estimate. The seller shall not be liable for any loss or damage
whatsoever for failure to deliver within such time.
All items listed are subject to availability from
Charges - UK
UK customers, please add
per order to cover postage/packing. Goods are sent POST FREE
if the total order value is £50
or more (this does not apply to overseas orders - see below).
There is no minimum order charge.
Overseas Orders - Airmail
We welcome orders from
methods available are Paypal, and credit or debit card through
Paypal (as a guest). Simply state the goods required, we
will calculate the Airmail cost, then create a Paypal invoice
for the order cost plus Airmail.
overseas Airmail charge is £4.50.
Return, Refund and
The customer has a right to cancel a contract if
he/she wishes within 7 days, following the day the contract was
made. This can be done by return email, in writing by post or
Note that the purchaser is liable for return shipping costs when sending back serviceable goods.
If done by post, you are advised to obtain a
Certificate of Posting from the Post Office or send your
cancellation notification by Recorded Delivery. Please keep a
copy of your cancellation notification.
The ownership of the goods to be supplied by the
seller will only be transferred to the customer when full
payments for the goods has been made.
Goods returned may only be accepted if they are
undamaged and in their original packing.
Damage or shortage of goods must be notified to
the seller within seven days.
Under no circumstances shall the seller be liable for loss or
damage caused directly, or indirectly, by the goods supplied.
All items supplied by us are
guaranteed for one year from date of purchase. We will gladly
replace or repair any faulty item, returned within the
guarantee period, provided the defect is the result of normal
and proper use. Returned goods MUST be accompanied by the
original sales receipt.
Customer Service Contact Information
112 Sprowston Road,
Callers by appointment only please.
Tel. (+44) 01603 610956 between 9 am and 3.30 pm, Monday to
(answering machine available after these hours).